Hi All,
I have a table with the following columns:
Date datetime
Queue varchar(50)
Agent varchar(50)
Action varchar(10)
Records are inserted into this table in sequential order (based on Date), and the data would look something like this:
2014/04/30 9:00 Queue1 BillyBob LOGIN
2014/04/30 9:05 Queue1 BillyBob PAUSE
2014/04/30 9:10 Queue1 BillyBob LOGOUT
2014/04/30 9:10 Queue1 BillyBob LOGIN
2014/04/30 9:45 Queue1 BillyBob LOGOUT
What i'm trying to get is the time spent between each successive action. So for example, the output should return something like :
Date Queue Agent Action Duration (mins)
2014/04/30 9:00 Queue1 BillyBob LOGIN
2014/04/30 9:05 Queue1 BillyBob PAUSE 5
2014/04/30 9:10 Queue1 BillyBob LOGOUT 5
2014/04/30 9:10 Queue1 BillyBob LOGIN 0
2014/04/30 9:45 Queue1 BillyBob LOGOUT 35
Any help is appreciated! Thanks in advance.